Reviews Written by the People Who Sign the POs
The testimonials on this page come from customers we have served for between one and more than twenty years, across sectors ranging from pharmaceuticals to heavy machinery. We have published each quote with the author’s written consent and, where permitted, the company name and position.
If you are considering MSI-Trans as a supplier and would like to speak directly to a reference in your own sector, our commercial team can arrange an introduction. Please email info@msi-trans.com and specify the sector, lane and cargo type.
The Numbers Behind the Reviews
|
— Average customer satisfaction score (latest 12 months) |
— Net Promoter Score (NPS) |
— On-time delivery rate across all modes |
|---|---|---|
|
— Customer retention rate over 3 years |
30,800+ Cross-border movements executed per year |
24 hours Median response time to a new RFQ |
In Their Own Words
|
PHARMACEUTICALS | — “—” —, |
|
FOOD AND BEVERAGE | — “—” —, |
|
AUTOMOTIVE | — “—” —, |
|
TEXTILE | — “—” —, |
|
MACHINERY / PROJECT CARGO | — “—” —, |
|
INTERNATIONAL RELOCATION | — “—” —, |
Selected Case Studies
Short-form case studies describe the problem, the solution and the measurable outcome. If you would like to read any case in full, contact the account team.
Case Study: Temperature-controlled pharmaceutical lane, Turkey–Germany
Challenge:
Solution:
Outcome:
Case Study: Out-of-gauge project cargo, Istanbul–CIS corridor
Challenge:
Solution:
Outcome:
Case Study: Contract logistics for an FMCG brand
Challenge:
Solution:
Outcome:
Sectors and Brands We Work With
How to Leave a Review
If you are an existing MSI-Trans customer and would like to share feedback — positive or critical — please email info@msi-trans.com or use the short review form below. Every review received is read by the operational account manager for that client and by the Managing Director.
Reviews published on this page always carry the author’s written consent and accurately reflect their original words. We do not edit customer language except to correct typos or to remove commercially sensitive information at the reviewer’s request.
Reviews and References — FAQs
Q1. Can I speak to a reference before awarding business?
Yes. Email the sector, lane and cargo profile you want to hear about. We will ask the matching reference client for permission to share their contact and introduce you directly.
Q2. Do you publish negative reviews?
We publish verified, signed customer feedback. Critical feedback is welcome and is handled under our ISO 10002 complaint-management process; where customers ask for the issue to be described publicly alongside our response, we do so.
Q3. Do you have a Trustpilot or Google Reviews presence?
Q4. How do you measure customer satisfaction internally?
A short quarterly survey to named customer contacts (5 questions) plus an annual NPS survey to the account owner Results are reviewed in the quarterly QSE management review with corrective actions assigned where scores drop.
Q5. Are testimonials paid for or incentivised?
No. We do not pay for reviews, offer discounts in exchange for reviews, or use third-party review-generation agencies.
Want to speak to an existing customer in your sector?