{"id":3843,"date":"2026-04-19T16:04:42","date_gmt":"2026-04-19T13:04:42","guid":{"rendered":"https:\/\/msi-trans.com\/our-policies\/"},"modified":"2026-04-19T22:17:15","modified_gmt":"2026-04-19T19:17:15","slug":"politikalarimiz","status":"publish","type":"page","link":"https:\/\/msi-trans.com\/tr\/our-policies\/","title":{"rendered":"Politikalar\u0131m\u0131z"},"content":{"rendered":"<style>.page-title-header, .page-hero, .page-banner, .banner-area, [class*=\"page-banner\"], [class*=\"page-hero\"], [class*=\"breadcrumb-bar\"], .page-header-wrap{padding-top:24px!important;padding-bottom:24px!important;min-height:auto!important}.page-title, .banner-title, .page-hero h1{font-size:32px!important;margin:0!important;line-height:1.2!important;font-family:Sarabun,sans-serif!important}.msi-wrap{background:#fff;color:rgba(27,27,27,.75);font-family:Inter,sans-serif;line-height:1.75}.msi-wrap .msi-inner{max-width:1180px;margin:0 auto;padding:56px 32px 80px}.msi-wrap .msi-badge{display:inline-block;background:#FFD43B;color:#1B1B1B;padding:6px 14px;font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;border-radius:4px;margin-bottom:16px}.msi-wrap .msi-lead{font-size:20px;color:rgba(27,27,27,.75);max-width:780px;margin:0 0 32px}.msi-wrap h2{font-family:Sarabun,sans-serif!important;color:#101010;font-size:40px;font-weight:700;margin:64px 0 20px;line-height:1.15;letter-spacing:-0.015em}.msi-wrap h3{font-family:Sarabun,sans-serif!important;color:#1B1B1B;font-size:22px;font-weight:700;margin:32px 0 12px;line-height:1.3}.msi-wrap p{margin:0 0 16px;color:rgba(27,27,27,.75);font-size:17px}.msi-wrap strong{color:#1B1B1B;font-weight:700}.msi-wrap a{color:#1B1B1B;text-decoration:underline;text-decoration-color:rgba(27,27,27,.3);text-underline-offset:4px;transition:all .2s}.msi-wrap a:hover{text-decoration-color:#1B1B1B}.msi-wrap ul{margin:16px 0 28px;padding:0;list-style:none}.msi-wrap ul li{position:relative;padding:8px 0 8px 34px;color:rgba(27,27,27,.75);font-size:17px;line-height:1.6;border-bottom:1px solid rgba(27,27,27,.06)}.msi-wrap ul li:last-child{border-bottom:none}.msi-wrap ul li::before{content:\"\";position:absolute;left:4px;top:18px;width:14px;height:2px;background:#1B1B1B}.msi-wrap ul li p{margin:0;color:inherit;font-size:inherit}.msi-wrap ul li strong{color:#101010}.msi-wrap table{width:100%;border-collapse:collapse;margin:32px 0;font-size:15px;background:#fff;border:1px solid rgba(27,27,27,.08);border-radius:0;overflow:hidden}.msi-wrap thead th, .msi-wrap table th{background:#1B1B1B;color:#fff;text-align:left;padding:18px 20px;font-weight:700;font-family:Sarabun,sans-serif;letter-spacing:.01em;font-size:14px;text-transform:uppercase;border:none}.msi-wrap table td{padding:18px 20px;border-top:1px solid rgba(27,27,27,.08);vertical-align:top;color:rgba(27,27,27,.75);line-height:1.6}.msi-wrap table td strong{color:#101010;font-weight:700}.msi-wrap table tr:nth-child(even) td{background:#fafafa}.msi-wrap em{color:rgba(27,27,27,.5);font-style:italic;font-size:.95em}.msi-wrap hr{border:none;border-top:1px solid rgba(27,27,27,.1);margin:48px 0}.msi-wrap .msi-cta{background:#101010;color:#fff;padding:56px 40px;margin:72px -32px -80px;text-align:center;border-radius:0}.msi-wrap .msi-cta p{color:rgba(255,255,255,.75);font-size:20px;margin-bottom:24px;max-width:640px;margin-left:auto;margin-right:auto;font-family:Sarabun,sans-serif;font-weight:600}.msi-wrap .msi-cta a.btn{display:inline-block;background:#FFD43B;color:#1B1B1B;padding:16px 40px;font-weight:700;text-decoration:none;font-size:15px;letter-spacing:.05em;text-transform:uppercase;border-radius:4px}.msi-wrap .msi-cta a.btn:hover{background:#fff}@media(max-width:768px){.msi-wrap .msi-inner{padding:32px 20px 56px}.msi-wrap h2{font-size:28px;margin-top:48px}.msi-wrap h3{font-size:19px}.msi-wrap p,.msi-wrap ul li,.msi-wrap table td{font-size:16px}.msi-wrap table{display:block;overflow-x:auto}.msi-wrap .msi-cta{margin:56px -20px -56px;padding:40px 24px}.msi-wrap .msi-cta p{font-size:17px}}<\/style>\n<div class=\"msi-wrap\">\n<div class=\"msi-inner\"><span class=\"msi-badge\">GOVERNANCE<\/span><\/p>\n<h2 id=\"what-we-commit-to-in-writing\"><span class=\"ez-toc-section\" id=\"What-We-Commit-To-%E2%80%94-In-Writing\"><\/span>What We Commit To \u2014 In Writing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A policy is a short, public commitment signed by the senior leadership of an organisation. Below are the policies that govern how we operate, serve customers and treat the people who work for us.<\/p>\n<p>Every policy on this page is reviewed annually by the executive team and more frequently where legal or regulatory changes require it. The most recent revision date is shown next to each policy title. A signed PDF copy is available for download.<\/p>\n<h2 id=\"quality-policy\"><span class=\"ez-toc-section\" id=\"Quality-Policy\"><\/span>Quality Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MSI-Trans is committed to delivering logistics services that meet or exceed the specified requirements of every customer, on every shipment. Quality is not a department; it is the output of a process that every person in the organisation owns for the part they execute.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Operating under a certified ISO 9001:2015 management system, surveillance-audited annually<\/p>\n<\/li>\n<li>\n<p>Defining measurable service-level agreements for each customer and reporting against them transparently<\/p>\n<\/li>\n<li>\n<p>Identifying non-conformities promptly, applying root-cause analysis and closing corrective actions within defined timeframes<\/p>\n<\/li>\n<li>\n<p>Investing continuously in the training and qualification of drivers, operations staff and support teams<\/p>\n<\/li>\n<li>\n<p>Reviewing the management system quarterly at board level, with documented actions against the trend<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"environmental-policy\"><span class=\"ez-toc-section\" id=\"Environmental-Policy\"><\/span>Environmental Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Road, sea and air freight carry a material environmental footprint. MSI-Trans accepts responsibility for measuring and reducing the footprint of our own operations and for helping customers reduce theirs where logistics design choices make that possible.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Maintaining ISO 14001:2015 certification across all in-scope operations<\/p>\n<\/li>\n<li>\n<p>Measuring Scope 1, Scope 2 and material Scope 3 emissions, with independent verification under ISO 14064 where applicable<\/p>\n<\/li>\n<li>\n<p>Prioritising multimodal and rail-based solutions where they deliver lower carbon intensity at comparable service quality<\/p>\n<\/li>\n<li>\n<p>Replacing end-of-life fleet assets with Euro-6 (or better) equipment and, progressively, with low-emission drivetrains<\/p>\n<\/li>\n<li>\n<p>Measuring empty kilometres and actively reducing them through load-planning optimisation<\/p>\n<\/li>\n<li>\n<p>Training drivers in fuel-efficient driving techniques and tracking the resulting fuel savings<\/p>\n<\/li>\n<li>\n<p>Segregating and recycling waste across warehouse and office operations<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"occupational-health-and-safety-policy\"><span class=\"ez-toc-section\" id=\"Occupational-Health-and-Safety-Policy\"><\/span>Occupational Health and Safety Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Logistics is a physical industry. Drivers operate vehicles on long-distance international lanes, warehouse staff work with pallet trucks and forklifts, and office staff use digital systems that must stay reliable. Safety is a product feature, not a cost.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Maintaining ISO 45001:2018 certification<\/p>\n<\/li>\n<li>\n<p>Providing all staff with the protective equipment, training and medical surveillance their role requires<\/p>\n<\/li>\n<li>\n<p>Recording, investigating and publishing internally every workplace accident and near-miss, with a closure commitment on corrective actions<\/p>\n<\/li>\n<li>\n<p>Respecting driver rest-period and hours-of-service regulations without exception \u2014 commercial pressure is never a valid reason to breach them<\/p>\n<\/li>\n<li>\n<p>Running an annual health-and-safety audit with the participation of elected staff representatives<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"information-security-policy\"><span class=\"ez-toc-section\" id=\"Information-Security-Policy\"><\/span>Information Security Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Shipment data, commercial invoices, consignee contact details and customs files are sensitive customer information. Our customers trust us with operational information that, if mishandled, could damage their business.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Operating an ISO 27001-certified information security management system<\/p>\n<\/li>\n<li>\n<p>Classifying customer data and applying access controls by role<\/p>\n<\/li>\n<li>\n<p>Requiring multi-factor authentication for all systems handling customer data<\/p>\n<\/li>\n<li>\n<p>Encrypting data in transit and at rest using industry-standard cryptography<\/p>\n<\/li>\n<li>\n<p>Running documented incident-response drills at least annually<\/p>\n<\/li>\n<li>\n<p>Notifying affected customers of any confirmed data breach within the timeframes required by applicable law (including KVKK and, where applicable, GDPR)<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"customer-satisfaction-and-complaint-handling-policy\"><span class=\"ez-toc-section\" id=\"Customer-Satisfaction-and-Complaint-Handling-Policy\"><\/span>Customer Satisfaction and Complaint Handling Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Every complaint is useful information. We do not manage complaints to suppress them; we manage them to fix what caused them.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Operating under ISO 10002:2018<\/p>\n<\/li>\n<li>\n<p>Acknowledging every complaint within one working day of receipt<\/p>\n<\/li>\n<li>\n<p>Assigning a named owner and a target closure date for each case<\/p>\n<\/li>\n<li>\n<p>Communicating progress to the customer in writing at least weekly until the case is closed<\/p>\n<\/li>\n<li>\n<p>Reviewing complaint trends at the quarterly management review and publishing top root causes and corrective actions internally<\/p>\n<\/li>\n<li>\n<p>Not retaliating against any customer who has made a complaint<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"personal-data-protection-policy-kvkk-gdpr\"><span class=\"ez-toc-section\" id=\"Personal-Data-Protection-Policy-KVKK-GDPR\"><\/span>Personal Data Protection Policy (KVKK \/ GDPR)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MSI-Trans processes personal data in its capacity as a data controller (for employees, candidates, suppliers and customer contacts) and, in limited cases, as a data processor (where a customer contractually appoints us to process data on their behalf).<\/p>\n<p>We process personal data in compliance with:<\/p>\n<ul>\n<li>\n<p>Turkish Personal Data Protection Law No. 6698 (KVKK)<\/p>\n<\/li>\n<li>\n<p>Regulation (EU) 2016\/679 (GDPR), where applicable (European Economic Area data subjects)<\/p>\n<\/li>\n<li>\n<p>Hungarian Act CXII of 2011 on the Right of Informational Self-Determination, as amended<\/p>\n<\/li>\n<\/ul>\n<p>Our full Personal Data Protection Notice sets out the legal basis for each processing activity, the categories of personal data processed, the recipients of personal data, cross-border transfer safeguards, retention periods and the data-subject rights available under KVKK and GDPR (access, rectification, erasure, restriction, objection, portability, withdrawal of consent).<\/p>\n<p>Data-subject rights requests should be submitted to info@msi-trans.com or via the postal address at \u015eirinevler Mh. Adnan Kahveci Bulvar\u0131 Haydar Ak\u0131n \u0130\u015f Mrk. No:208\/52 34188 Bah\u00e7elievler \/ \u0130stanbul. We respond within the statutory timeframes (30 days under KVKK; one month under GDPR, extendable where permitted).<\/p>\n<h2 id=\"cookie-policy\"><span class=\"ez-toc-section\" id=\"Cookie-Policy\"><\/span>Cookie Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This website uses cookies and similar technologies. Strictly necessary cookies are used to operate the site securely. Analytics and marketing cookies are used only with the visitor&#8217;s explicit consent, obtained via the cookie banner on first visit.<\/p>\n<p>The cookie preferences can be changed at any time through the link in the website footer. Visitors have the right to reject non-essential cookies without losing access to the core functionality of the website.<\/p>\n<h2 id=\"anti-bribery-and-ethical-business-policy\"><span class=\"ez-toc-section\" id=\"Anti-Bribery-and-Ethical-Business-Policy\"><\/span>Anti-Bribery and Ethical Business Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MSI-Trans does not offer, give, solicit or accept bribes or improper advantages in connection with our business \u2014 including, but not limited to, public officials, customs authorities, port authorities, customers, partners and suppliers.<\/p>\n<p>We commit to:<\/p>\n<ul>\n<li>\n<p>Compliance with Turkish Criminal Code provisions on bribery and corruption, with the OECD Anti-Bribery Convention framework, and with the UK Bribery Act 2010 and US Foreign Corrupt Practices Act where activities fall within their scope<\/p>\n<\/li>\n<li>\n<p>Providing all staff with periodic anti-bribery training<\/p>\n<\/li>\n<li>\n<p>Operating a confidential whistleblowing channel available to employees, drivers, suppliers and customers<\/p>\n<\/li>\n<li>\n<p>Maintaining accurate books and records of all payments and benefits received or given<\/p>\n<\/li>\n<li>\n<p>Terminating relationships with partners or suppliers where bribery or material ethical misconduct is confirmed<\/p>\n<\/li>\n<\/ul>\n<p><em>Signed by: \u2014<\/em><\/p>\n<h2 id=\"sustainability-and-corporate-social-responsibility-statement\"><span class=\"ez-toc-section\" id=\"Sustainability-and-Corporate-Social-Responsibility-Statement\"><\/span>Sustainability and Corporate Social Responsibility Statement<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Logistics sits between production and consumption. The decisions we make shape the carbon footprint of the supply chains we operate. We accept that responsibility and act on it.<\/p>\n<p>Our sustainability priorities are:<\/p>\n<ul>\n<li>\n<p>Reducing the emissions intensity of every tonne-kilometre we move<\/p>\n<\/li>\n<li>\n<p>Measuring, reporting and \u2014 from 2026 onwards \u2014 verifying our greenhouse gas inventory under ISO 14064<\/p>\n<\/li>\n<li>\n<p>Supporting customers in reducing their own Scope 3 transport emissions with data-based options (modal shift, load optimisation, alternative fuels)<\/p>\n<\/li>\n<li>\n<p>Contributing to our local communities in \u0130stanbul, Bah\u00e7elievler and our other operating locations through partnerships with education and disaster-relief organisations<\/p>\n<\/li>\n<li>\n<p>Respecting human rights and fair working conditions in our own operations and expecting the same from our supplier base<\/p>\n<\/li>\n<\/ul>\n<h2 id=\"how-to-access-a-signed-copy-of-any-policy\"><span class=\"ez-toc-section\" id=\"How-to-Access-a-Signed-Copy-of-Any-Policy\"><\/span>How to Access a Signed Copy of Any Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Each policy above is available as a signed PDF dated from the most recent executive review. For a signed and stamped original \u2014 for tender submissions, customer audits, regulator requests or ESG filings \u2014 email info@msi-trans.com. The QSE team will respond within two working days.<\/p>\n<h2 id=\"policies-faqs\"><span class=\"ez-toc-section\" id=\"Policies-%E2%80%94-FAQs\"><\/span>Policies \u2014 FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Q1. How often are these policies reviewed?<\/strong><\/p>\n<p>Annually at minimum, and additionally whenever a legal, regulatory or operational change requires it. The review date is shown against each policy title.<\/p>\n<p><strong>Q2. Who signs the policies?<\/strong><\/p>\n<p>The policies are signed by the Managing Director. QSE-specific policies are co-signed by the QSE Director.<\/p>\n<p><strong>Q3. Are employees trained on these policies?<\/strong><\/p>\n<p>Yes. Every new joiner completes induction training that covers each policy. Refresher training is delivered annually, with attendance tracked.<\/p>\n<p><strong>Q4. How does MSI-Trans comply with KVKK and GDPR?<\/strong><\/p>\n<p>Through a documented processing inventory, privacy notices for each category of data subject, contracts with data processors, training for all staff handling personal data, and a Data Protection Officer or Data Controller Representative who is the single point of contact for data-subject rights requests and regulator enquiries.<\/p>\n<p><strong>Q5. Can I raise a concern confidentially?<\/strong><\/p>\n<p>Yes. The anti-bribery and ethical business policy includes a confidential whistleblowing channel. Reports can be submitted without disclosing the reporter&#8217;s identity; retaliation against whistleblowers is prohibited and is itself a disciplinary offence.<\/p>\n<p><strong>Q6. Do you have a specific modern-slavery or supply-chain due-diligence policy?<\/strong><\/p>\n<p><strong>Q7. Where can I report a customer-service complaint?<\/strong><\/p>\n<p>By email to info@msi-trans.com, by post to \u015eirinevler Mh. Adnan Kahveci Bulvar\u0131 Haydar Ak\u0131n \u0130\u015f Mrk. No:208\/52 34188 Bah\u00e7elievler \/ \u0130stanbul, or through the contact form on this website. Acknowledgement within one working day; target closure within fifteen working days.<\/p>\n<p><strong>Q8. What happens if a policy is updated?<\/strong><\/p>\n<p>Changes are announced internally with a summary of what changed and why. Externally, the revision date on the website is updated and, where the change materially affects customers, the account manager notifies the customer in writing.<\/p>\n<div class=\"msi-cta\">\n<p>Need a signed policy copy for a tender or audit?<\/p>\n<p><a class=\"btn\" href=\"\/contact\/\"> REQUEST SIGNED POLICIES <\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MSI-Trans kalite, \u00e7evre, \u0130SG, bilgi g\u00fcvenli\u011fi, GDPR, yolsuzlukla m\u00fccadele ve s\u00fcrd\u00fcr\u00fclebilirlik politikalar\u0131.<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3843","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/pages\/3843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/comments?post=3843"}],"version-history":[{"count":5,"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/pages\/3843\/revisions"}],"predecessor-version":[{"id":4012,"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/pages\/3843\/revisions\/4012"}],"wp:attachment":[{"href":"https:\/\/msi-trans.com\/tr\/wp-json\/wp\/v2\/media?parent=3843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}