{"id":3816,"date":"2026-04-19T15:52:24","date_gmt":"2026-04-19T12:52:24","guid":{"rendered":"https:\/\/msi-trans.com\/customer-reviews\/"},"modified":"2026-04-19T18:04:32","modified_gmt":"2026-04-19T15:04:32","slug":"vasarloi-velemenyek","status":"publish","type":"page","link":"https:\/\/msi-trans.com\/hu\/customer-reviews\/","title":{"rendered":"\u00dcgyf\u00e9lv\u00e9lem\u00e9nyek"},"content":{"rendered":"<style>.page-title-header, .page-hero, .page-banner, .banner-area, [class*=\"page-banner\"], [class*=\"page-hero\"], [class*=\"breadcrumb-bar\"], .page-header-wrap{padding-top:24px!important;padding-bottom:24px!important;min-height:auto!important}.page-title, .banner-title, .page-hero h1{font-size:32px!important;margin:0!important;line-height:1.2!important;font-family:Sarabun,sans-serif!important}.msi-wrap{background:#fff;color:rgba(27,27,27,.75);font-family:Inter,sans-serif;line-height:1.75}.msi-wrap .msi-inner{max-width:1180px;margin:0 auto;padding:56px 32px 80px}.msi-wrap .msi-badge{display:inline-block;background:#FFD43B;color:#1B1B1B;padding:6px 14px;font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;border-radius:4px;margin-bottom:16px}.msi-wrap .msi-lead{font-size:20px;color:rgba(27,27,27,.75);max-width:780px;margin:0 0 32px}.msi-wrap h2{font-family:Sarabun,sans-serif!important;color:#101010;font-size:40px;font-weight:700;margin:64px 0 20px;line-height:1.15;letter-spacing:-0.015em}.msi-wrap h3{font-family:Sarabun,sans-serif!important;color:#1B1B1B;font-size:22px;font-weight:700;margin:32px 0 12px;line-height:1.3}.msi-wrap p{margin:0 0 16px;color:rgba(27,27,27,.75);font-size:17px}.msi-wrap strong{color:#1B1B1B;font-weight:700}.msi-wrap a{color:#1B1B1B;text-decoration:underline;text-decoration-color:rgba(27,27,27,.3);text-underline-offset:4px;transition:all .2s}.msi-wrap a:hover{text-decoration-color:#1B1B1B}.msi-wrap ul{margin:16px 0 28px;padding:0;list-style:none}.msi-wrap ul li{position:relative;padding:8px 0 8px 34px;color:rgba(27,27,27,.75);font-size:17px;line-height:1.6;border-bottom:1px solid rgba(27,27,27,.06)}.msi-wrap ul li:last-child{border-bottom:none}.msi-wrap ul li::before{content:\"\";position:absolute;left:4px;top:18px;width:14px;height:2px;background:#1B1B1B}.msi-wrap ul li p{margin:0;color:inherit;font-size:inherit}.msi-wrap ul li strong{color:#101010}.msi-wrap table{width:100%;border-collapse:collapse;margin:32px 0;font-size:15px;background:#fff;border:1px solid rgba(27,27,27,.08);border-radius:0;overflow:hidden}.msi-wrap thead th, .msi-wrap table th{background:#1B1B1B;color:#fff;text-align:left;padding:18px 20px;font-weight:700;font-family:Sarabun,sans-serif;letter-spacing:.01em;font-size:14px;text-transform:uppercase;border:none}.msi-wrap table td{padding:18px 20px;border-top:1px solid rgba(27,27,27,.08);vertical-align:top;color:rgba(27,27,27,.75);line-height:1.6}.msi-wrap table td strong{color:#101010;font-weight:700}.msi-wrap table tr:nth-child(even) td{background:#fafafa}.msi-wrap em{color:rgba(27,27,27,.5);font-style:italic;font-size:.95em}.msi-wrap hr{border:none;border-top:1px solid rgba(27,27,27,.1);margin:48px 0}.msi-wrap .msi-cta{background:#101010;color:#fff;padding:56px 40px;margin:72px -32px -80px;text-align:center;border-radius:0}.msi-wrap .msi-cta p{color:rgba(255,255,255,.75);font-size:20px;margin-bottom:24px;max-width:640px;margin-left:auto;margin-right:auto;font-family:Sarabun,sans-serif;font-weight:600}.msi-wrap .msi-cta a.btn{display:inline-block;background:#FFD43B;color:#1B1B1B;padding:16px 40px;font-weight:700;text-decoration:none;font-size:15px;letter-spacing:.05em;text-transform:uppercase;border-radius:4px}.msi-wrap .msi-cta a.btn:hover{background:#fff}@media(max-width:768px){.msi-wrap .msi-inner{padding:32px 20px 56px}.msi-wrap h2{font-size:28px;margin-top:48px}.msi-wrap h3{font-size:19px}.msi-wrap p,.msi-wrap ul li,.msi-wrap table td{font-size:16px}.msi-wrap table{display:block;overflow-x:auto}.msi-wrap .msi-cta{margin:56px -20px -56px;padding:40px 24px}.msi-wrap .msi-cta p{font-size:17px}}<\/style>\n<div class=\"msi-wrap\">\n<div class=\"msi-inner\"><span class=\"msi-badge\">TESTIMONIALS<\/span><\/p>\n<h2 id=\"reviews-written-by-the-people-who-sign-the-pos\"><span class=\"ez-toc-section\" id=\"Reviews-Written-by-the-People-Who-Sign-the-POs\"><\/span>Reviews Written by the People Who Sign the POs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The testimonials on this page come from customers we have served for between one and more than twenty years, across sectors ranging from pharmaceuticals to heavy machinery. We have published each quote with the author&#8217;s written consent and, where permitted, the company name and position.<\/p>\n<p>If you are considering MSI-Trans as a supplier and would like to speak directly to a reference in your own sector, our commercial team can arrange an introduction. Please email info@msi-trans.com and specify the sector, lane and cargo type.<\/p>\n<h2 id=\"the-numbers-behind-the-reviews\"><span class=\"ez-toc-section\" id=\"The-Numbers-Behind-the-Reviews\"><\/span>The Numbers Behind the Reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<thead>\n<tr class=\"header\">\n<th>\n<p><strong>\u2014<\/strong><\/p>\n<p>Average customer satisfaction score (latest 12 months)<\/p>\n<\/th>\n<th>\n<p><strong>\u2014<\/strong><\/p>\n<p>Net Promoter Score (NPS)<\/p>\n<\/th>\n<th>\n<p><strong>\u2014<\/strong><\/p>\n<p>On-time delivery rate across all modes<\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>\u2014<\/strong><\/p>\n<p>Customer retention rate over 3 years<\/p>\n<\/td>\n<td>\n<p><strong>30,800+<\/strong><\/p>\n<p>Cross-border movements executed per year<\/p>\n<\/td>\n<td>\n<p><strong>24 hours<\/strong><\/p>\n<p>Median response time to a new RFQ<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"in-their-own-words\"><span class=\"ez-toc-section\" id=\"In-Their-Own-Words\"><\/span>In Their Own Words<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>PHARMACEUTICALS | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>FOOD AND BEVERAGE | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>AUTOMOTIVE | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>TEXTILE | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>MACHINERY \/ PROJECT CARGO | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr class=\"odd\">\n<td>\n<p><strong>INTERNATIONAL RELOCATION | \u2014<\/strong><\/p>\n<p><em>&#8220;\u2014&#8221;<\/em><\/p>\n<p><strong>\u2014<\/strong><strong>,<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"selected-case-studies\"><span class=\"ez-toc-section\" id=\"Selected-Case-Studies\"><\/span>Selected Case Studies<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Short-form case studies describe the problem, the solution and the measurable outcome. If you would like to read any case in full, contact the account team.<\/p>\n<p><strong>Case Study: Temperature-controlled pharmaceutical lane, Turkey\u2013Germany<\/strong><\/p>\n<p><strong>Challenge:<\/strong><\/p>\n<p><strong>Solution:<\/strong><\/p>\n<p><strong>Outcome:<\/strong><\/p>\n<p><strong>Case Study: Out-of-gauge project cargo, Istanbul\u2013CIS corridor<\/strong><\/p>\n<p><strong>Challenge:<\/strong><\/p>\n<p><strong>Solution:<\/strong><\/p>\n<p><strong>Outcome:<\/strong><\/p>\n<p><strong>Case Study: Contract logistics for an FMCG brand<\/strong><\/p>\n<p><strong>Challenge:<\/strong><\/p>\n<p><strong>Solution:<\/strong><\/p>\n<p><strong>Outcome:<\/strong><\/p>\n<h2 id=\"sectors-and-brands-we-work-with\"><span class=\"ez-toc-section\" id=\"Sectors-and-Brands-We-Work-With\"><\/span>Sectors and Brands We Work With<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 id=\"how-to-leave-a-review\"><span class=\"ez-toc-section\" id=\"How-to-Leave-a-Review\"><\/span>How to Leave a Review<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you are an existing MSI-Trans customer and would like to share feedback \u2014 positive or critical \u2014 please email info@msi-trans.com or use the short review form below. Every review received is read by the operational account manager for that client and by the Managing Director.<\/p>\n<p>Reviews published on this page always carry the author&#8217;s written consent and accurately reflect their original words. We do not edit customer language except to correct typos or to remove commercially sensitive information at the reviewer&#8217;s request.<\/p>\n<h2 id=\"reviews-and-references-faqs\"><span class=\"ez-toc-section\" id=\"Reviews-and-References-%E2%80%94-FAQs\"><\/span>Reviews and References \u2014 FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Q1. Can I speak to a reference before awarding business?<\/strong><\/p>\n<p>Yes. Email the sector, lane and cargo profile you want to hear about. We will ask the matching reference client for permission to share their contact and introduce you directly.<\/p>\n<p><strong>Q2. Do you publish negative reviews?<\/strong><\/p>\n<p>We publish verified, signed customer feedback. Critical feedback is welcome and is handled under our ISO 10002 complaint-management process; where customers ask for the issue to be described publicly alongside our response, we do so.<\/p>\n<p><strong>Q3. Do you have a Trustpilot or Google Reviews presence?<\/strong><\/p>\n<p><strong>Q4. How do you measure customer satisfaction internally?<\/strong><\/p>\n<p>A short quarterly survey to named customer contacts (5 questions) plus an annual NPS survey to the account owner Results are reviewed in the quarterly QSE management review with corrective actions assigned where scores drop.<\/p>\n<p><strong>Q5. Are testimonials paid for or incentivised?<\/strong><\/p>\n<p>No. We do not pay for reviews, offer discounts in exchange for reviews, or use third-party review-generation agencies.<\/p>\n<div class=\"msi-cta\">\n<p>Want to speak to an existing customer in your sector?<\/p>\n<p><a class=\"btn\" href=\"\/contact\/\"> REQUEST A REFERENCE <\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Referenci\u00e1k \u00e9s aj\u00e1nl\u00e1sok az MSI-Trans \u00fcgyfeleit\u0151l \u2013 felad\u00f3k, gy\u00e1rt\u00f3k, gy\u00f3gyszeripari c\u00e9gek \u00e9s multinacion\u00e1lis m\u00e1rk\u00e1k.<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3816","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/pages\/3816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/comments?post=3816"}],"version-history":[{"count":3,"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/pages\/3816\/revisions"}],"predecessor-version":[{"id":3980,"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/pages\/3816\/revisions\/3980"}],"wp:attachment":[{"href":"https:\/\/msi-trans.com\/hu\/wp-json\/wp\/v2\/media?parent=3816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}